Frequently Asked QuestionsHow do I send my pictures to you?
Do you offer a “Do It Yourself” option?
Why are Digital Format High Resolution Images more costly than ordering prints?
I don't see the exact style or occasion that I'm looking for.
Do you offer paper upgrades?
What is Color Selection?
Do you offer reprints if I realize that I need more photo cards?
How long will it take to receive my custom photo cards?
How will my photo cards be shipped?
Can I use professional photos?
Can I change a Holiday Card to a Birth Announcement?
May I send you more than one photo if I can’t decide which one to use?
May I see more than one completed design if I am having trouble picking one?
Can I get a hard copy of my proof before I approve it?
Once I receive my custom proof, may I make changes to it?
What forms of payment do you accept?
What is your privacy policy?
How should I contact you if I have any further questions?
| How do I send my pictures to you?
Once your payment has cleared through PayPal, you will receive an email from us notifying you that we are ready to begin work on your design. Simply reply to the email and attach the photo/photos you would like us to use. Your photos should be original and sent as a jpeg file in a high resolution. This will help us create the best quality card for you!
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Do you offer a “Do It Yourself” option?
YES! You can purchase a Digital Format High Resolution Image instead of ordering photo cards. This is a design that can be created as either a 4x6 or 5x7. You will receive your custom card as a high resolution jpeg image that you can either send out electronically or have it printed yourself at any photo lab.
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Why are Digital Format High Resolution Images more costly than ordering prints?
When you purchase a Digital Format High Resolution Image, instead of ordering photo cards, you are purchasing the copyright to that image. With photo card orders, we retain the copyright of the image and all reprints must be done through Send-Sations.
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I don't see the exact style or occasion that I'm looking for. Can you custom design one for me?
Absolutely! On the order form, simply select Custom Design and then use the Personalized Information box to include specifics as to what you are wanting. We will work with you to create your perfect announcement or invitation!
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Do you offer paper upgrades?
Yes! For an additional fee, the standard card stock may be upgraded to finer cover stocks such as linen, pearl, art watercolor or art recycled papers. If you are interested in upgrading your photo card paper, please email us at info@send-sations.com for pricing.
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What is Color Selection?
For an additional $10, we offer Color Selection. In this process, we turn your photo into black and white and then you tell us what additional color from the original image you would like to have stand out. Please refer to the before and after pictures below as an example:
Before | 
After |
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Do you offer reprints if I realize that I need more photo cards?
Yes. We keep our designs on file for a couple of months after the order is finalized. We're happy to do reprints; however, orders must be requested in increments of 25. Please email us directly to place this order.
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How long will it take to receive my custom photo cards?
Proof: within 1-2 business days you will receive your first custom proof. If you do not receive your proof within this timeframe, please check your spam/junk email folder. If it is not there, please email us immediately so we can remedy the problem.
Printing: 2-3 business days
Mailing: 1-2 business days after photo cards are picked up from lab
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How will my photo cards be shipped?
We ship our products in a priority envelope or box, depending on the quantity you order. All orders will be mailed priority shipping, which is about 2-3 days. We do offer express shipping if you need them faster, for an extra charge. Insurance is also offered, as well as highly recommended, as we are not responsible for orders that do not get to you due to being lost in the mail.
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Can I use professional photos?
The only way that a professional photo can be used is if you provide us with a release from the photographer. By submitting the release to us, you take full responsibility for the copyrights of the photo.
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Can I change a Holiday Card to a Birth Announcement?
Yes! All the cards are interchangeable! If you like a holiday card but would like to turn it into a birth announcement, we can do that! Tell us the name of design that you like and we will make it your unique card!
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May I send you more than one photo if I can’t decide which one to use?
YES! You can send us 2 or 3 extra, but if you have a preference as to which one we use, please let us know.
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May I see more than one completed design if I am having trouble picking one?
Please try to select only one design. Once you decide on one, you will have unlimited proofs until you are completely satisfied with the end result. If you are set on seeing more than one, there will be a $10 fee per new design.
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Can I get a hard copy of my proof before I approve it?
No. We only use digital proofs at this time.
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Once I receive my custom proof, may I make changes to it?
Absolutely! This is your opportunity to make sure you are completely satisfied with your design. If you would like something changed, simply let us know and we will send you an updated proof.
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What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express and Discover through PayPal, as well as any debit cards bearing these logos. We will begin working on your order after your payment clears.
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What is your privacy policy?
Send-Sations values your privacy as much as you do. We will never rent, trade or sell your information. In addition, we do not handle the credit card processing. Payments are all processed through PayPal, a secure and trusted site!
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How should I contact you if I have any further questions?
Please email any other questions to our Customer Service Department at
info@send-sations.com.
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